Queries about returning an order.
For all returns, please keep hold of your proof of postage (or take a photo for reference) until your return has been completed. Please ensure that all returns are securely packaged and adhere to our returns policy - read more about this here. USA Re
For all returns, please keep hold of your proof of postage (or take a photo for reference) until your return has been completed. Please ensure that all returns are securely packaged and adhere to our returns policy - read more about this here.EU Retu
We recommend posting at a location that can provide a proof of postage receipt. Please keep hold of your proof of postage or take a photo for reference until your return has been completed.If there is an issue with your return we may need to see your
Due to the busy time of year there are currently delays in returns been processed and therefore we ask to allow up to 14 working days from your return being received for your return to be completed.Upon delivery you will receive email confirmation an
Please note to return a gift you will need the original order number, the buyers name, the buyers full address. If you need to request an exchange and the new order needs to be posted to a different address please also clearly state this in the TALA
If you have used a discount code when ordering or purchased items as part of a bundle promotion the refund you receive will be the amount due after taking these discounts into account. If you have paid in a currency other than our supported currencie
We will raise an enquiry with our warehouse team, if they are able to locate your parcel then we will happily arrange to return this to you although due to the high volume of parcels processed and that we operate in a multi branded facility we cannot
When returning an order that has been partially paid with a gift card, the gift card will take priority in the refund process. An amount will automatically be refunded to your original gift card. If the value of the refund exceeds the value of the re
To start a return, head to our Returns Portal and register the items you'd like to return. At this time we are not able to provide free returns from the Isle of Man and Channel Islands. We can provide an address label for convenience, but you must ar