Questions on Returning an order
We are happy to accept returns within 30 days of receiving your order in the following circumstances -. To request a return, please use our Returns Portal.We provide Royal Mail returns labels or QR code free of charge, if an alternative provider is u
We are happy to accept returns within 30 days of receiving your item in the following circumstances -. To request a return, please use our Returns Portal.We are unable to offer exchanges to our USA customers, all returns will be refunded.We provide t
We are happy to accept returns within 30 days of receiving your item in the following circumstances -. To request a return, please use our Returns Portal. We are unable to offer exchanges to our International customers, all returns will be refunded.A
We are happy to accept returns within 30 days of receiving your item in the following circumstances -. Customers from Isle of Man and Channel Islands. To request a return, please use our Returns Portal. We are unable to offer exchanges so all returns
Can I return items from more than one order together?. For our UK and USA customers, please do not return items from more than one order in the same parcel and use individual labels as provided from our returns portal so that you get the best level o
We offer free returns for our customers based in the UK, simply request your return through our Returns Portal and use the provided Royal Mail label or QR code to return your order. If a return has not been requested through our returns portal or the
For our UK customers after you have requested your return you will also be given a QR code which can be used at selected Post Office branches to generate the return address label you can check post office services HereIf you are unable to access a po
Due to the busy time of year there are currently delays in returns been processed and therefore ask to allow up to 10 working days from your return being received for your return to be completed.upon receipt you will receive email confirmation and we
Please note to return a gift you will need the original order number, the buyers name, the buyers full address. If you need to request an exchange and the new order needs to be posted to a different address please also clearly state this in the TALA
Unfortunately we are unable to accept returns of unwanted items that have been worn and/ or no longer have their original tags.
If you have used a discount code when ordering or purchased items as part of a bundle promotion the refund you receive will be the amount due after taking these discounts in to account. If you have paid in a currency other than our supported currenci
We are sorry you have a faulty item but we are happy to refund or offer a replacement for faulty items within 6 months of the purchase date. Please contact our customer service team at [email protected] with your name and order number specifying wh
We will raise an enquiry with our warehouse team, if they are able to locate your parcel then we will happily arrange to return this to you although due to the high volume of parcels processed and that we operate in a multi branded facility we cannot
We recommend posting at a location that can provide a proof of postage receipt, please keep hold of your proof of postage or take a photo for reference until your return has been completed.If there is an error with your return we may need to see your
Over the holiday season we're able to offer an extension on our returns window. All orders placed between 20/11/23 and 15/12/23 will have until the 14/01/24 to be returned in the following circumstances -. Exceptions. Hygiene and our customers’ safet
When returning an order that has been partially paid with a gift card, the gift card will take priority in the refund process. An amount will automatically be refunded to your original gift card. If the value of the refund exceeds the value of the re