Faulty Products
What to do if you have a faulty product.
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Returns and Refunds
Queries about returning an order.
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TALA return policy
We are happy to accept returns for online orders within 30 days of receiving your item.Items purchased online through wearetala.com cannot be returned in store.If your return does not meet the following conditions on examination, then the return will
How do I return my order?
To request a return, please use our Returns Portal.You will need your order number and your email address.To return a gift please reach out to our Customer Service team at [email protected]. You will need to provide the order number and the purchas
How much do returns cost?
All returns must be registered in the returns portal. Please keep hold of your proof of postage (or take a photo for reference) until your return has been completed. Please ensure that all returns are securely packaged and adhere to our returns polic
How long will my refund/exchange take?
Returns may take up to 10 working days following delivery to be checked and processed by our Returns Team. Following the processing of your return, your request will be completed and you will receive a confirmation email of this. Please allow 5-10 wo
How do I return something I bought in store?
Orders made in our Carnaby Street store must be returned in store, they cannot be submitted to our online Returns Portal. Items must be returned unworn with the tags attached within 30 days of purchase, and can be returned for a refund or exchange. W
Why have I been refunded less than I expected?
If you have used a discount code when ordering or purchased items as part of a bundle promotion, the refund you receive will be the amount due after taking these discounts into account. If you have paid in a currency other than our supported currenci
I've returned an item from another brand
We will raise an enquiry with our warehouse team, if they are able to locate your parcel then we will happily arrange to return this to you although due to the high volume of parcels processed and that we operate in a multi branded facility we cannot