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We Are TALA Help Center

How long will delivery take?

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Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

I am unable to track My Order.

UK Next Day Delivery conditions.

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How much is delivery?

Delivery

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My order has arrived with an incorrect item.

The item I want is sold out.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

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My order has arrived with an item missing.

Order Queries

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How do I return items from the US?

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Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

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Can I return an unwanted item without the tags attached?

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Can I return a faulty item?

I've returned an item from another brand

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Christmas Returns

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Press Enquiries

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What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

Packaging

If I buy an item from Asos can I return it to Tala?

Where are items on ASOS manufactured?

What packaging will my TALA order from ASOS arrive in?

Are ASOS styles available on your website?

ASOS

Something else

General Questions

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Faulty Products

What payment methods do we accept?

Can I pay for my order using Klarna?

Which currency will I be charged in?

What payment methods can I use when placing a Pre order?

Payment Methods

Will I have to pay Customs Fees to the EU?

I have been asked to pay a duty fee to receive my delivery - what is this for?

My order is stuck in Customs.

Customs & Import Fees

Do you offer Student discount?

Do you offer Blue Light Card discount?

My discount code is not working?

Discounts

What size should I buy?

Product Sizing

What is ReTALA?

ReTALA Takeback discounts

ReTALA

Black Friday

Information on Customs & Import Fees outside of the UK

Questions on using a discount code on your order

Information to help find the right size for you

Introducing our TALA takeback scheme partnered with Reskinned

TALA participates in Black Friday with a carefully thought-out pledge. If you want to buy active pieces (for yourself or as a gift) and were going to shop anyway, we want you to at least be able to consider a more responsible option. We’re not perfec

TALA participates in Black Friday with a carefully thought-out pledge. If you want to buy active pieces (for yourself or as a gift) and were going to shop anyway, we want you to at least be able to consider a more responsible option. We&#x2019;re not perfect: sometimes we order too little and sometimes too much.&#xA0; Sales are a valuable tool for us to bring products at a more accessible price point to people who will treasure them and to support our promise of never sending stock to landfill. If you&#x2019;d like to know more, our team has put together a deep dive for you on our website under TALA Talks&#xA0;<a href="https://www.wearetala.com/blogs/tala-talks/tala-on-sale-explained&#xA0;">here</a>. When will TALA Black Friday start &amp; end? Keep an eye on our social channels to find out exactly when our up to 50% off Black Friday sale starts and what TALA pieces you can get your hands on for less.&#xA0; What items will be on sale? We will announce specific items closer to launch but we will have most items on sale, including our best sellers!&#xA0; How much will the items be discounted by?&#xA0; <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We will announce specific discounts&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">closer to launch, the sale will be up to 50% <span style="orphans: 2; text-align: left; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Can I combine other&#xA0;discounts&#xA0;with the Black Friday discount? No, items on sale will not work with other discount codes/functions.&#xA0; How long do I have to return TALA items purchased in the Black Friday Sale? All orders placed between the 20th November and 15th December will be returnable until the 14th January 2024.

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