You can purchase on our website using a debit or credit card including American Express, and we offer Paypal, Apple Pay, Google Pay, Shop Pay and Klarna (UK Customers only). You can also use a TALA gift card.Purple Dot (our Extended Delivery provider

You can purchase on our website using a debit or credit card including American Express, and we offer Paypal, Apple Pay, Google Pay, Shop Pay and Klarna (UK Customers only). You can also use a TALA gift card. Purple Dot (our Extended Delivery provider) accepts all the major card networks: Visa, MasterCard, and American Express. TALA gift cards can be used on Pre-Orders although it is limited to only one gift card or discount code per order and they cannot be used towards the cost of shipping. Other payment methods are not accepted.

What payment methods do we accept?

We currently support payment in:. USD for our customers in the USA. CAD for our customers in Canada. EUR for our customers within the EU*. GBP for our UK and all other international customers. Please note our CAD pricing is based on a live exchange r

We currently support payment in:&#xA0;USD for our customers in the USACAD for our customers in Canada&#xA0;EUR for our customers within the EU*GBP for our UK and all other international customers. Please note our CAD pricing is based on a live exchange rate and is therefore subject to change.EUR pricing includes all applicable taxes and duties.For any international currencies not listed, please note your bank and payment method may apply the corresponding conversion rate of the currency you choose, and additional processing fees.&#xA0; *EU countries are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Which currency will I be charged in?

We offer student discount through Student BeansPlease see the Terms & Conditions in place at the time of ordering.Student discount codes are to be redeemed at checkout, available online and in-store!If you are having difficulty registering or accessi

We offer student discount through <a href="https://www.wearetala.com/pages/tala-student-discount" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" target="_blank" title="TALA Student Discount">Student Beans</a> Please see the Terms &amp; Conditions in place at the time of ordering. Student discount codes are to be redeemed at checkout, available online and in-store! If you are having difficulty registering or accessing your Student Beans account, please see the Student Beans <a href="https://help.studentbeans.com/hc/en-us" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" target="_blank" title="Student Beans Help" id="isPasted">help documents </a>

Do you offer Student discount?

We offer Blue Light Card discount through the Blue Light Card website or App (UK Only)Please see the Terms & Conditions in place at the time of ordering. Blue Light Card discount codes are to be redeemed at checkout, available online and in-store!If

We offer Blue Light Card discount through the Blue Light Card website or App (UK Only) Please see the Terms &amp; Conditions in place at the time of ordering.Blue Light Card discount codes are to be redeemed at checkout, available online and in-store! If you are having difficulty registering or accessing your Blue Light Card account please see the Blue Light Card <a href="https://www.bluelightcard.co.uk/contactblc.php" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" title="Student beans Help" id="isPasted">FAQ&apos;s</a>

Do you offer Blue Light Card discount?

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Payment & Discounts

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Why are some products unavailable for US Customers?

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General Questions

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Despatch time frame for extended deliveries

Purple Dot returns and refunds

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Can I use a discount code on an order placed with Purple Dot?

Payment with Purple Dot

Why is my Pre Order not showing in my order history?

Extended Delivery Orders via Purple Dot

Order Queries

What shipping options are available?

What if my tracking states my order has been delivered but I haven't received it?

What if I am unable to track my order?

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

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My order is stuck in Customs.

Customs & Import Fees

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What's in the seeded tickets?

Packaging

Delivery

TALA return policy

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I've returned an item from another brand

How do I report a faulty product?

How do I report a faulty gift?

My item is faulty but I bought it more than 6 months ago - is there anything I can do?