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US Returns Portal

UK and International Returns Portal

We Are TALA

We offer student discount through <a href="https://www.wearetala.com/pages/tala-student-discount" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" target="_blank" title="TALA Student Discount">Student Beans</a> Please see the Terms &amp; Conditions in place at the time of ordering.If you are having difficulty registering or accessing your student beans account please see the Student Beans <a href="https://help.studentbeans.com/hc/en-us" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" target="_blank" title="Student Beans Help">help documents </a><a href="https://help.studentbeans.com/hc/en-us" title="Student beans Help" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;"></a>Student discount cannot be applied once an order has been placed.

We offer student discount through Student BeansPlease see the Terms & Conditions in place at the time of ordering. If you are having difficulty registering or accessing your student beans account please see the Student Beans help documents. Student d

Do you offer Student discount?

Payment and Discounts

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Do you offer Student discount?Updated a month ago