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US Returns Portal

UK and International Returns Portal

We Are TALA

We offer Blue Light Card discount through the Blue Light Card website or App (UK Only) Please see the Terms &amp; Conditions in place at the time of ordering.If you are having difficulty registering or accessing your Blue Light Card account please see the Blue Light Card <a href="https://www.bluelightcard.co.uk/contactblc.php" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" title="Student beans Help">FAQ&apos;s</a>Blue Light Card Discount cannot be applied once an order has been placed or in conjunction with any other discount codes.

We offer Blue Light Card discount through the Blue Light Card website or App (UK Only)Please see the Terms & Conditions in place at the time of ordering. If you are having difficulty registering or accessing your Blue Light Card account please see th

Do you offer Blue Light Card discount?

Payment and Discounts

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Christmas Deliveries 2024

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Do you offer Blue Light Card discount?Updated 3 months ago