Customs & Import Fees
Information on Customs & Import Fees outside of the UK.
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Delivery
Queries about delivery.
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What shipping options are available?
Below are our shipping options and their prices. Timeframes shown are once the order has been dispatched from our warehouse:. Service. Delivery Time. Cost. UK Standard. 2-7 working days. £3.99. UK Next Day Delivery. 1-2 working days. £5.50. EU Standa
What if my tracking states my order has been delivered but I haven't received it?
Please check with other members of your household, your neighbours, and any safe space where a delivery might be left. The tracking information also often includes a photograph or GPS location which may be helpful in locating your parcel. If you are
What if I am unable to track my order?
Please allow 24 hours for your tracking number to activate after receiving your 'Order Despatched' email as the number may not be valid until your order has been processed by the courier. If it is still not working, please contact us at hello@weareta
UK Next Day Delivery conditions.
Orders must be placed to an eligible address before 4pm Monday - Friday (excluding bank holidays and weekends) to qualify for UK Next Day Delivery. Orders placed after 4pm on Friday will be despatched on Monday. The cut-off time for UK Next Day Deliv
Do you deliver to British Forces Post Office? (BFPO/RAF)
Currently we are not able to deliver to BFPO/RAF addresses.Please use an alternative delivery address.
Do you deliver to APO/ FPO addresses?
We do offer delivery to APO/ FPO addresses through Royal Mail in the UK who then handover to USPS in the US, providing the address is provided in the correct format. For APO - Army/ Air Post Office. PFC JOHN DOE. PSC 3 BOX 4120. APO AE 09021. For FPO