Order Queries

General queries about your order.

Where is my order?

Once you have placed your order, we will send you an order confirmation email.Once your order has been shipped we will send you an email with your tracking link so you can see the status of your order. If you have not received this or the tracking in

Can I change my order?

Unfortunately, once an order has been placed, we are unable to make changes to orders or the delivery address. Please ensure you check your order before you complete checkout. Some couriers may offer further delivery options once the delivery has bee

My order has arrived with an incorrect item.

If you have received an incorrect item in your order, Please send us an email with the following images over to [email protected]. 1. The incorrect item(s) received. 2. A close up of the product label of the incorrect item (clearly showing the barc

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, please email customer service at [email protected] or use our live chat to send us a message. with you name and delivery address, they will th

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Please contact [email protected] or use our live chat to send us a message. with your name and order number so we can look in to this for you.

My order has arrived with an item missing.

We're sorry you are missing an item from your order, Please send the following images over to [email protected]. 1. The front and back of the outside packaging (we need to show if there is damage to the packaging). 2. A clear photo of the postage l