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Order Queries

General queries about your order.

Where is my order?

Once you have placed your order, we will send you an order confirmation email.Once your order has been shipped we will send you an email with your tracking link so you can see the status of your order. If you have not received this or the tracking in

Can I change my order?

We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team please contact [email protected] or use our live chat to send us a message. as soon as possible with your order number and request

My order has arrived with an incorrect item.

If you have received an incorrect item in your order, Please send us an email with the following images over to [email protected]. 1. The incorrect item(s) received. 2. A close up of the product label of the incorrect item (clearly showing the barc

The item I want is sold out.

We're sorry you missed out on the item you wanted! You can subscribe to our Back In Stock mailing list to be notified when an item becomes available. Simply select the size and colour of the item you were wanting and underneath the "sold out " button

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, please email customer service at [email protected] or use our live chat to send us a message. with you name and delivery address, they will th

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Please contact [email protected] or use our live chat to send us a message. with your name and order number so we can look in to this for you.

Why can't I hold items in my cart?

Unfortunately, we can’t hold items in the cart as we need to ensure stock is available to all customers in the fairest way possible. As we have limited drops, if we allow everyone to hold items in baskets, it prevents that stock being sold to another

My order has arrived with an item missing.

We're sorry you are missing an item from your order, Please send the following images over to [email protected]. 1. The front and back of the outside packaging (we need to show if there is damage to the packaging). 2. A clear photo of the postage l