Order Queries

General queries about your order.

Articles

Where is my order?

Once you have placed your order, we will send you an order confirmation email. Once your order has been shipped, we will send you an email with your tracking link so you can check the status of your order. If you have not received this, or the tracki

Can I change my order?

Once an order has been placed, there is a 20-minute window provided to make selected changes to it. Please review your order via your confirmation email within the time frame to make adjustments. After this 20-minute window, it is not possible to mak

My order has arrived with an incorrect item.

We're sorry that you have received an incorrect item in your order. Please send us an email with your order number and the following images to [email protected]:. Our Customer Service team will then look into this for you.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These can sometimes go to your spam folder, so please check there first. If you have not received it, please contact our Customer Service team at [email protected] or send us a message on Live Chat or WhatsApp with your name and delivery address, a

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Please contact [email protected] or use our live chat to send us a message. with your name and order number so we can look in to this for you.

My order has arrived with an item missing.

We're sorry that your order has arrived missing an item. Please send us an email with your order number and the following images to [email protected]:. Our Customer Service team will then look into this for you.