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US Returns Portal

UK and International Returns Portal

We Are TALA

<p id="isPasted">Unfortunately, once an order has been placed, we are unable to make changes to orders or the delivery address. Please ensure you check your order before you complete checkout.&#xA0;</p><p>Some couriers may offer further delivery options once the delivery has been scheduled such as delivery to a safe place or neighbour, although we cannot guarantee these options on every occasion. These would need to be requested directly with the service provider using the tracking information you have been provided.</p>

Unfortunately, once an order has been placed, we are unable to make changes to orders or the delivery address. Please ensure you check your order before you complete checkout. Some couriers may offer further delivery options once the delivery has bee

Can I change my order?

Order Queries

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Where is my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Faulty Products

What payment methods do we accept?

Which currency will I be charged in?

Do you offer Student discount?

Do you offer Blue Light Card discount?

Payment and Discounts

Will I have to pay Customs Fees?

My order is stuck in Customs.

Customs & Import Fees

Despatch time frame for extended deliveries

Purple Dot returns and refunds

Can I cancel or amend my extended delivery order?

Can I use a discount code on an order placed with Purple Dot?

Payment with Purple Dot

Why is my Pre Order not showing in my order history?

Extended Delivery Orders via Purple Dot

Can I change my order?Updated 17 days ago