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These can sometimes go to your spam folder, so please check there first. If you have not received it, please contact our Customer Service team at hello@wearetala.com or send us a message on Live Chat or WhatsApp with your name and delivery address, a

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

Order Queries

How do I contact Customer Services?

How do I apply for a job?

What size should I buy?

Why are some products unavailable for US Customers?

Further Enquiries

General Questions

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Despatch time frame for extended deliveries

Purple Dot returns and refunds

Can I cancel or amend my extended delivery order?

Can I use a discount code on an order placed with Purple Dot?

Payment with Purple Dot

Why is my Pre Order not showing in my order history?

Extended Delivery Orders via Purple Dot

What shipping options are available?

What if my tracking states my order has been delivered but I haven't received it?

What if I am unable to track my order?

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Will I have to pay Customs Fees?

My order is stuck in Customs.

Customs & Import Fees

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

Delivery

TALA return policy

How do I return my order?

How much do returns cost?

How long will my refund/exchange take?

How do I return something I bought in store?

Why have I been refunded less than I expected?

I've returned an item from another brand

How do I report a faulty product?

How do I report a faulty gift?

My item is faulty but I bought it more than 6 months ago - is there anything I can do?

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?Updated 21 days ago