If you receive an item in faulty condition please let us know as soon as possible so we can assist you. You can reach our Customer Service team via email at hello@wearetala.com or by Live Chat or WhatsApp.Please include images of the faulty item, and

If you receive an item in faulty condition please let us know as soon as possible so we can assist you. You can reach our Customer Service team via email at&#xA0;<a href="mailto:hello@wearetala.com">hello@wearetala.com</a> or by Live Chat or WhatsApp. Please include images of the faulty item, and confirm your order number when contacting us. If you are concerned that an item ordered less than 6 months ago has become faulty please email <a href="mailto:hello@wearetala.com,">hello@wearetala.com,</a> and our Customer Service Team will look into this.

How do I report a faulty product?

If you have received an item with a fault, please let us know as soon as possible so we can assist you. You can reach our Customer Service team via email at hello@wearetala.com or by Live Chat or WhatsApp. Please include images of the faulty item, an

If you have received an item with a fault, please let us know as soon as possible so we can assist you. You can reach our Customer Service team via email at <a data-fr-linked="true" href="mailto:hello@wearetala.com">hello@wearetala.com</a> or by Live Chat or WhatsApp.Please include images of the faulty item, and confirm the order number, or name and shipping address of the original purchaser, when contacting us.If you are concerned that a gift received less than 6 months ago has become faulty, please contact our Customer Service team.

How do I report a faulty gift?

Unfortunately, we are unable to review concerns with an item that was purchased more than 6 months ago, unless you’re able to demonstrate that the item was faulty when you received it.

Unfortunately, we are unable to review concerns with an item that was purchased more than 6 months ago, unless you&#x2019;re able to demonstrate that the item was faulty when you received it.

My item is faulty but I bought it more than 6 months ago - is there anything I can do?

The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

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We Are TALA

Faulty Products

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

What size should I buy?

Why are some products unavailable for US Customers?

Further Enquiries

General Questions

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Despatch time frame for extended deliveries

Purple Dot returns and refunds

Can I cancel or amend my extended delivery order?

Can I use a discount code on an order placed with Purple Dot?

Payment with Purple Dot

Why is my Pre Order not showing in my order history?

Extended Delivery Orders via Purple Dot

Order Queries

What shipping options are available?

What if my tracking states my order has been delivered but I haven't received it?

What if I am unable to track my order?

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Will I have to pay Customs Fees?

My order is stuck in Customs.

Customs & Import Fees

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

Delivery

TALA return policy

How do I return my order?

How much do returns cost?

How long will my refund/exchange take?

How do I return something I bought in store?

Why have I been refunded less than I expected?

I've returned an item from another brand

What payment methods do we accept?

Which currency will I be charged in?

Do you offer Student discount?

Do you offer Blue Light Card discount?

Payment & Discounts

What is ReTALA?

ReTALA Takeback discounts

ReTALA