How to report a faulty product from within the UK?
Please email [email protected], our Customer Service Team will look into this. Please include images of the faulty item, and confirm your order number when contacting us.
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Faulty Products
What to do if you have a faulty product.
How do I report a faulty product from outside the UK?
Please email [email protected], our Customer Service Team will look into this. Please include images of the faulty item, and confirm your order number when contacting us.
How to report a faulty gift
Please email [email protected], our Customer Service Team will look into this. Please include images of the faulty item, and confirm the order number or name and shipping address of the original purchaser when contacting us.
My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?
Unfortunately, we are unable to provide a replacement or refund if the item was purchased more than 6 months ago, unless you’re able to demonstrate that the item was faulty when you received it.