What to do if you have a faulty product.
If you receive an item in a faulty condition please let us know as soon as possible so we can assist you with this. You can reach our team via Live Chat or email. Please include images of the faulty item, and confirm your order number when contacting
Please email [email protected], our Customer Service Team will look into this. Please include images of the faulty item, and confirm the order number or name and shipping address of the original purchaser when contacting us.
Unfortunately, we are unable to review concerns with an item that was purchased more than 6 months ago, unless you’re able to demonstrate that the item was faulty when you received it.