How much do returns cost?Updated 2 days ago
All returns must be registered in the returns portal. Please keep hold of your proof of postage (or take a photo for reference) until your return has been completed. Please ensure that all returns are securely packaged and adhere to our returns policy - read more about this here.
Returns are free* within the UK, this includes Northern Ireland, the Isle of Man, and the Channel Islands.
We will provide a prepaid Royal Mail label to be used to post your return.
*additional exchanges will be charged a postage and handling fee
Returns from the US & EU countries: we provide a prepaid label at cost.
- US returns via USPS are charged at £5, this will be converted to USD and deducted from the refund value
- EU returns via UPS are charged at £13, this will be converted to EUR and deducted from the refund value
Returns from the Rest of the World: the return address will be provided and can be printed for convenience, but you must arrange and pay for your own postage.
We recommend using a service that can provide proof of postage and an appropriate level of tracking/insurance.
You must include the following details in your return parcel to ensure your return is identifiable and therefore processed as quickly as possible:
- Your name
- The order number
- The original shipping address