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US Returns Portal

UK and International Returns Portal

We Are TALA

We will raise an enquiry with our warehouse team, if they are able to locate your parcel then we will happily arrange to return this to you although due to the high volume of parcels processed and that we operate in a multi branded facility we cannot guarantee that items sent to us in error will be able to be located.Please contact our customer service team with the details of your incorrect return <a data-fr-linked="true" href="mailto:hello@wearetala.com" id="isPasted">hello@wearetala.com</a>

We will raise an enquiry with our warehouse team, if they are able to locate your parcel then we will happily arrange to return this to you although due to the high volume of parcels processed and that we operate in a multi branded facility we cannot

I've returned an item from another brand

Returns and Refunds

How long will delivery take?

Do you ship globally?

Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

I am unable to track My Order.

UK Next Day Delivery conditions.

Do you deliver to BFPO Addresses?

Do you deliver to APO/ FPO addresses?

How much is delivery?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

The item I want is sold out.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Why can't I hold items in my cart?

My order has arrived with an item missing.

Order Queries

How do I return items from the UK?

How do I return items from the US?

How do I return items from outside of the UK/USA?

Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

How do I return a gift?

Can I return an unwanted item without the tags attached?

Why have I been refunded less than I expected?

Can I return a faulty item?

Do I need proof of postage for my return?

Christmas Returns

Refunds with Gift Cards

Returning an exchange

How do I contact Customer Services?

How to Make a Complaint.

How do I contact your press department?

How do I apply for a job?

How to leave a product review.

Press Enquiries

Black Friday

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

Packaging

If I buy an item from Asos can I return it to Tala?

Where are items on ASOS manufactured?

What packaging will my TALA order from ASOS arrive in?

Are ASOS styles available on your website?

ASOS

Something else

General Questions

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

I've returned an item from another brandUpdated 8 months ago