How do I report a faulty gift?Updated 11 hours ago
If you have received an item with a fault, please let us know as soon as possible so we can assist you. You can reach our Customer Service team via email at [email protected] or by Live Chat or WhatsApp.
Please include images of the faulty item, and confirm the order number, or name and shipping address of the original purchaser, when contacting us.
If you are concerned that a gift received less than 6 months ago has become faulty, please contact our Customer Service team.