The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

You can cancel or amend your order at any time, before our warehouse starts preparing your order for dispatch.&#xA0;You can access your order <a href="https://www.wearetala.com/pages/manage-pre-orders">here&#xA0;</a>or send an email to<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<a href="mailto:hello@wearetala.com" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: rgb(255, 255, 255); border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block; font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">hello@wearetala.com</a><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;with your updated details and a member of the customer service team will try their best to update this for you.&#xA0;You will then receive an updated order confirmation email.

You can cancel or amend your order at any time, before our warehouse starts preparing your order for dispatch. You can access your order here or send an email to hello@wearetala.com with your updated details and a member of the customer service team

Can I cancel or amend my extended delivery order?

Extended Delivery Orders via Purple Dot

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

Can I return a faulty item?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Press Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Can I cancel or amend my extended delivery order?Updated a month ago