You can purchase on our website using a debit or credit card including American Express, and we offer Paypal, Apple Pay, Google Pay, Shop Pay and Klarna (UK Customers only). You can also use a TALA gift card.

You can purchase on our website using a debit or credit card including American Express, and we offer Paypal, Apple Pay, Google Pay, Shop Pay and Klarna (UK Customers only). You can also use a TALA gift card.

What payment methods do we accept?

Klarna is currently only available to our Customers within the UK, whether you are offered Klarna when making you purchase will vary based on the criteria set by Klarna more details can be found here Klarna

Klarna is currently only available to our Customers within the UK, whether you are offered Klarna when making you purchase will vary based on the criteria set by Klarna more details can be found here <a href="https://www.wearetala.com/pages/about-klarna">Klarna</a>

Can I pay for my order using Klarna?

We currently support payment in:. USD for our customers in the USA,. CAD for our customers in Canada. EURO for our customers within the EU*. GBP for our UK and all other international customers. Please note our CAD & USD pricing is based on a live ex

We currently support payment in:&#xA0;USD for our customers in the USA,CAD for our customers in Canada&#xA0;EURO for our customers within the EU*GBP for our UK and all other international customers. Please note our CAD &amp; USD pricing is based on a live exchange rate and is therefore subject to change.EURO pricing includes all applicable taxes and duties.For any international currencies not listed, please note your bank and payment method may apply the corresponding conversion rate of the currency you choose, and additional processing fees.&#xA0; *EU countries are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Which currency will I be charged in?

Purple Dot (our Pre Order provider) accepts all the major card networks - Visa, MasterCard and American Express. TALA Gift cards can be used on pre-order although it is limited to only one gift card or discount code per order and they cannot be used

Purple Dot (our Pre Order provider) accepts all the major card networks - Visa, MasterCard and American Express. TALA Gift cards can be used on pre-order although it is limited to only one gift card or discount code per order and they cannot be used towards the cost of shipping, other payment types are not accepted.

What payment methods can I use when placing a Pre order?

The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

Payment Methods

How long will delivery take?

Do you ship globally?

Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

I am unable to track My Order.

UK Next Day Delivery conditions.

Do you deliver to BFPO Addresses?

Do you deliver to APO/ FPO addresses?

How much is delivery?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

The item I want is sold out.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Why can't I hold items in my cart?

My order has arrived with an item missing.

Order Queries

How do I return items from the UK?

How do I return items from the US?

How do I return items from outside of the UK/USA?

Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

How do I return a gift?

Can I return an unwanted item without the tags attached?

Why have I been refunded less than I expected?

Can I return a faulty item?

I've returned an item from another brand

Do I need proof of postage for my return?

Christmas Returns

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How to Make a Complaint.

How do I contact your press department?

How do I apply for a job?

How to leave a product review.

Press Enquiries

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

Packaging

If I buy an item from Asos can I return it to Tala?

Where are items on ASOS manufactured?

What packaging will my TALA order from ASOS arrive in?

Are ASOS styles available on your website?

ASOS

Something else

General Questions

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?