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US Returns Portal

UK and International Returns Portal

We Are TALA

All of our packaging is 100% recycled and recyclable.We currently use 100% recycled and recyclable plastic product bags (plastic type LDPE or 4) - often recycled at supermarket, dependant on your location).Our courier bags are also 100% recycled and recyclable plastic (plastic type LDPE or 4) We are also trialling a few plastic alternatives but have yet to find the perfect solution.

All of our packaging is 100% recycled and recyclable. We currently use 100% recycled and recyclable plastic product bags (plastic type LDPE or 4) - often recycled at supermarket, dependant on your location). Our courier bags are also 100% recycled an

What packaging do you use?

General Questions

Something else

Packaging

How long will delivery take?

Do you ship globally?

Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

I am unable to track My Order.

UK Next Day Delivery conditions.

Do you deliver to BFPO Addresses?

Do you deliver to APO/ FPO addresses?

How much is delivery?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

The item I want is sold out.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Why can't I hold items in my cart?

My order has arrived with an item missing.

Order Queries

How do I return items from the UK?

How do I return items from the US?

How do I return items from outside of the UK/USA?

Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

How do I return a gift?

Can I return an unwanted item without the tags attached?

Why have I been refunded less than I expected?

Can I return a faulty item?

I've returned an item from another brand

Do I need proof of postage for my return?

Christmas Returns

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How to Make a Complaint.

How do I contact your press department?

How do I apply for a job?

How to leave a product review.

Press Enquiries

Black Friday

Can I recycle the packaging?

What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

If I buy an item from Asos can I return it to Tala?

Where are items on ASOS manufactured?

What packaging will my TALA order from ASOS arrive in?

Are ASOS styles available on your website?

ASOS

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

What packaging do you use?Updated 2 years ago