US ReturnsUpdated 3 months ago

To start a return, head to our Returns Portal and register the items you'd like to return.

We provide the option to use a pre-paid USPS label charged at £5, this will be converted to USD and deducted from your final refund amount. You can also arrange your own postage if preferred.* 

We are unable to offer exchanges to our US customers, all returns will be refunded.

Please ensure that all returns are securely packaged and adhere to our returns policy - read more about this here.

*We recommend using a service that can provide a proof of postage receipt and an appropriate level of tracking/insurance. Please keep hold of your proof of postage (or take a photo for reference) until your return has been completed.

Exceptions

Hygiene and our customers' security are super important, so some items can't be returned, including:

• Underwear: thongs, briefs, bodysuits (bodysuits from our 365 range can be returned)
• Socks
• Hair clips, scrunchies, and headbands
• Face coverings

Swimwear must be returned with the hygiene sticker still in place.

Your statutory rights are not affected. All items are inspected upon return.