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US Returns Portal

UK and International Returns Portal

We Are TALA

Please check with other members of your household, your neighbours, and any safe space where a delivery might be left. The tracking information also often includes a photograph or GPS location which may be helpful in locating your parcel.If you are unable to locate your parcel, please email <a href="mailto:hello@wearetala.com">hello@wearetala.com</a> within 10 working days of the declared delivery date and we will investigate this for you.<a href="mailto:hello@wearetala.com"></a>

Please check with other members of your household, your neighbours, and any safe space where a delivery might be left. The tracking information also often includes a photograph or GPS location which may be helpful in locating your parcel. If you are

My tracking states my order has been delivered but I haven't received it.

Delivery

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Faulty Products

What payment methods do we accept?

Which currency will I be charged in?

Do you offer Student discount?

Do you offer Blue Light Card discount?

Payment and Discounts

Will I have to pay Customs Fees?

My order is stuck in Customs.

Customs & Import Fees

Despatch time frame for extended deliveries

Purple Dot returns and refunds

Can I cancel or amend my extended delivery order?

Can I use a discount code on an order placed with Purple Dot?

Payment with Purple Dot

Why is my Pre Order not showing in my order history?

Extended Delivery Orders via Purple Dot

My tracking states my order has been delivered but I haven't received it.Updated a month ago