The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order has been processed by the courier. If it&apos;s still not working, please contact <strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@wearetala.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent; user-select: auto;">hello@wearetala.com</a> or use our live chat to send us a message with your name and order number.If you are tracking an order from outside of the UK, please note that tracking may not update for a prolonged period whilst your parcel is moving between countries.

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order has been processed by the courier. If it's still not working, please contact hello@wearetala.com or use our live chat to send us a message with

I am unable to track my order.

Delivery

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

I am unable to track my order.Updated 23 days ago