The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

<p>Please see below for our estimated delivery timescales, once the order has been dispatched from our warehouse:</p><table><tbody><tr><td style="width: 50.0000%;">UK Standard</td><td style="width: 50.0000%;">1-4 working days</td></tr><tr><td style="width: 50.0000%;">UK Next Day Delivery*</td><td style="width: 50.0000%;">1-2 working days</td></tr><tr><td style="width: 50.0000%;">EU</td><td style="width: 50.0000%;">5-9 working days</td></tr><tr><td style="width: 50.0000%;">USA Standard</td><td style="width: 50.0000%;">5-8 working days</td></tr><tr><td style="width: 50.0000%;">USA Express</td><td style="width: 50.0000%;">2-4 working days</td></tr><tr><td style="width: 50.0000%;">Rest of World <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(incl. Canada)</span>&#xA0;</td><td style="width: 50.0000%;">10-14 working days</td></tr></tbody></table><p><br></p><p>Working days are Monday to Friday, excluding UK Bank Holidays.</p><p>Our order dispatch time during a product launch or promotion will be 3 - 5 working days unless advised otherwise.</p><p>*Order before 4pm Monday - Friday for next day delivery (delivery days are Mondays to Saturdays, bank holidays excluded). Orders placed after 4pm on Friday will be dispatched on Monday.&#xA0;</p><p>For orders outside of the UK please also look out for contact from the postal service/courier regarding the customs clearance of you order.&#xA0;</p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

Please see below for delivery timescales, once the order has been dispatched from our warehouse:. (Working days are Monday to Friday, excluding UK Bank Holidays).

TALA | Delivery Timescales

Delivery

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

UK Standard	1-4 working days
UK Next Day Delivery*	1-2 working days
EU	5-9 working days
USA Standard	5-8 working days
USA Express	2-4 working days
Rest of World (incl. Canada)	10-14 working days

How long will delivery take?Updated 19 days ago