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US Returns Portal

UK and International Returns Portal

We Are TALA

Please see below for our estimated delivery timescales, once the order has been dispatched from our warehouse: <table><tbody><tr><td style="width: 50.0000%;">UK Standard</td><td style="width: 50.0000%;">3-7 working days</td></tr><tr><td style="width: 50.0000%;">UK DPD</td><td style="width: 50.0000%;">2-3 working days</td></tr><tr><td style="width: 50.0000%;">UK Next Day Delivery**</td><td style="width: 50.0000%;">1-2 working days</td></tr><tr><td style="width: 50.0000%;">EU</td><td style="width: 50.0000%;">5-9 working days</td></tr><tr><td style="width: 50.0000%;">USA</td><td style="width: 50.0000%;">5-10 working days</td></tr><tr><td style="width: 50.0000%;">Rest of World <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(incl. Canada)&#xA0;</td><td style="width: 50.0000%;">10-14 working days</td></tr></tbody></table> (Working days are Monday to Friday, excluding UK Bank Holidays)**UK Next Day Delivery: order before 4pm Mon-Fri (delivery days are Mondays to Saturdays and excludes bank holidays). Orders placed after 4pm on Friday will be dispatched on Monday.&#xA0;Our Order despatch time during a product launch or promotion will be 3-5 working days unless advised otherwise. For orders outside of the UK please also look out for contact from the postal service/ courier regarding the customs clearance of you order.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Please see below for delivery timescales, once the order has been dispatched from our warehouse:. (Working days are Monday to Friday, excluding UK Bank Holidays).

TALA | Delivery Timescales

Delivery

How long will delivery take?

Do you ship globally?

Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

I am unable to track My Order.

UK Next Day Delivery conditions.

Do you deliver to BFPO Addresses?

Do you deliver to APO/ FPO addresses?

How much is delivery?

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

The item I want is sold out.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Why can't I hold items in my cart?

My order has arrived with an item missing.

Order Queries

How do I return items from the UK?

How do I return items from the US?

How do I return items from outside of the UK/USA?

Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

How do I return a gift?

Can I return an unwanted item without the tags attached?

Why have I been refunded less than I expected?

Can I return a faulty item?

I've returned an item from another brand

Do I need proof of postage for my return?

Christmas Returns

Refunds with Gift Cards

Returning an exchange

Returns and Refunds

How do I contact Customer Services?

How to Make a Complaint.

How do I contact your press department?

How do I apply for a job?

How to leave a product review.

Press Enquiries

Black Friday

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

Packaging

If I buy an item from Asos can I return it to Tala?

Where are items on ASOS manufactured?

What packaging will my TALA order from ASOS arrive in?

Are ASOS styles available on your website?

ASOS

Something else

General Questions

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

How long will delivery take?Updated a year ago