How do I return items from the US?Updated 5 months ago

We are happy to accept returns within 30 days of receiving your item in the following circumstances -

• The item has been purchased via the TALA website 
• The item is returned in its original condition, unworn with tags
• Multiple orders are not combined and are returned using the correct unique return labels 
• The item is safely packed to avoid damage in transit 

• USA Customers

To request a return, please use our Returns Portal.

We are unable to offer exchanges to our USA customers, all returns will be refunded.

We provide the option to use a pre paid USPS label this is charged at £5, this will be converted to USD and deducted from your final refund amount.
you can also organise your own postage if preferred.

Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

We recommend posting at a location that can provide a proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage or take a photo for reference until your return has been completed.

Exceptions

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

• Selected underwear: Briefs, Thongs, *Bodysuits
  *(Bodysuits from our 365 collection can be returned)
• Socks
• Face coverings
• Scrunchies & Headbands
• Swimwear must have hygiene stickers in place.

None of this affects your statutory rights. All items are inspected on return.