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How do I return items from the UK?Updated 2 months ago

We are happy to accept returns within 30 days of receiving your order in the following circumstances - 

  • The item has been purchased via the TALA website

  • The item is returned in its original condition, unworn with tags 

  • Multiple orders are not combined and are returned using the correct unique return labels

  • The item is safely packed to avoid damage in transit 


UK Customers

To request a return, please use our Returns Portal.

We provide Royal Mail returns labels or QR code free of charge, if an alternative provider is used this cost will not be reimbursed.

You may request an exchange for an alternative size of the same product which will be sent out to you at no additional cost, subject to stock availability.

Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

We recommend posting at a location that can provide a proof of postage receipt, please keep hold of your proof of postage or take a photo for reference until your return has been completed.

Exchanges are always subject to stock being available at the time of processing your returned item; if no stock if available, a refund will be processed.

Exceptions

Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds including:

  • Selected underwear: briefs, thongs, *bodysuits
    *(bodysuits from our 365 collection can be returned)

  • Socks

  • Face coverings

  • Scrunchies & headbands

Swimwear must have hygiene stickers in place.


None of this affects your statutory rights. All items are inspected on return.

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