How do I return items from outside of the UK/USA?Updated 5 months ago

We are happy to accept returns within 30 days of receiving your item in the following circumstances - 

• The item has been purchased via the TALA website
• The item is returned in its original condition, unworn with tags
• The item is safely packed to avoid damage in transit 

• Customers outside of the UK/ USA

To request a return, please use our Returns Portal. 

We are unable to offer exchanges to our International customers, all returns will be refunded.

An unpaid address label will be provided for convenience although you must organise and pay for your own postage.

A printer is recommended to complete a return from outside of the UK/ USA.

 Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

We recommend posting at a location that can provide a proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage or take a photo for reference until your return has been completed.

*Exchanges are always subject to stock being available at the time of processing, if no stock if available a refund will be processed.

Exceptions

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

• Selected underwear: Briefs, Thongs, *Bodysuits
  *(Bodysuits from our 365 collection can be returned)
• Socks
• Face coverings
• Scrunchies & Headbands
• Swimwear must have hygiene stickers in place.

None of this affects your statutory rights. All items are inspected on return.