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US Returns Portal

UK and International Returns Portal

We Are TALA

We offer delivery to BFPO addresses via Royal Mail providing the address is provided in the advised format, for service personnel this would be: SERVICE NUMBER, RANK and NAMEUNIT or REGIMENTOPERATIONBARRACKS or CAMP or RAF STATION or NAVAL SHIP (if applicable)BFPO NUMBER The current list of BFPO numbers can be found <a href="https://www.gov.uk/government/publications/british-forces-post-office-locations">BFPO Number</a>Further Information on sending parcels to BFPO addresses can be found <a href="https://www.gov.uk/bfpo/how-to-address-bfpo-mail">BFPO Addresses</a>Standard UK delivery charges will apply, Next day delivery is not available for BFPO addresses, please allow longer for your order to arrive, your order will be marked as delivered once handed over to the BFPO.

We offer delivery to BFPO addresses via Royal Mail providing the address is provided in the advised format, for service personnel this would be:. SERVICE NUMBER, RANK and NAME. UNIT or REGIMENT. OPERATION. BARRACKS or CAMP or RAF STATION or NAVAL SHI

Do you deliver to BFPO Addresses?

Delivery

How long will delivery take?

Do you ship globally?

Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

I am unable to track My Order.

UK Next Day Delivery conditions.

Do you deliver to APO/ FPO addresses?

How much is delivery?

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

The item I want is sold out.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Why can't I hold items in my cart?

My order has arrived with an item missing.

Order Queries

How do I return items from the UK?

How do I return items from the US?

How do I return items from outside of the UK/USA?

Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

How do I return a gift?

Can I return an unwanted item without the tags attached?

Why have I been refunded less than I expected?

Can I return a faulty item?

I've returned an item from another brand

Do I need proof of postage for my return?

Christmas Returns

Refunds with Gift Cards

Returning an exchange

Returns and Refunds

How do I contact Customer Services?

How to Make a Complaint.

How do I contact your press department?

How do I apply for a job?

How to leave a product review.

Press Enquiries

Black Friday

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

Packaging

If I buy an item from Asos can I return it to Tala?

Where are items on ASOS manufactured?

What packaging will my TALA order from ASOS arrive in?

Are ASOS styles available on your website?

ASOS

Something else

General Questions

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Do you deliver to BFPO Addresses?Updated 2 years ago