We can not accept returns on items purchased via Asos. Please contact Asos directly here.

We can not accept returns on items purchased via Asos. Please contact Asos directly <a href="http://asos.com/customer-care/returns-refunds/">here</a>.

If I buy an item from Asos can I return it to Tala?

TALA manages the production of all ASOS stock through our factory partners, and all products are produced at factories that have been audited in line with our brand values. For more information, please visit our Sustainability page.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">TALA manages the production of all ASOS stock through our factory partners, and all products are produced at factories that have been audited in line with our brand values. For more information, please visit our <a href="https://www.wearetala.com/pages/tala-sustainability">Sustainability</a> page.&#xA0;

Where are items on ASOS manufactured?

Your TALA item will arrive in our 100% recyclable product polybags with our plantable seeded paper tags. It is ASOS policy that all orders arrive in ASOS branded courier bags, which contain 80% recycled materials and are recyclable.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Your TALA item will arrive in our 100% recyclable product polybags with our plantable seeded paper tags. It is ASOS policy that all orders arrive in ASOS branded courier bags, which contain 80% recycled materials and are recyclable.&#xA0;

What packaging will my TALA order from ASOS arrive in?

The majority of the range available on ASOS are exclusive to them so will not be available on the TALA website.

The majority of the range available on ASOS are exclusive to them so will not be available on the TALA website.

Are ASOS styles available on your website?

The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

Information about our partnership with ASOS

ASOS

General Questions

Something else

How long will delivery take?

Do you ship globally?

Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

I am unable to track My Order.

UK Next Day Delivery conditions.

Do you deliver to BFPO Addresses?

Do you deliver to APO/ FPO addresses?

How much is delivery?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

The item I want is sold out.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Why can't I hold items in my cart?

My order has arrived with an item missing.

Order Queries

How do I return items from the UK?

How do I return items from the US?

How do I return items from outside of the UK/USA?

Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

How do I return a gift?

Can I return an unwanted item without the tags attached?

Why have I been refunded less than I expected?

Can I return a faulty item?

I've returned an item from another brand

Do I need proof of postage for my return?

Christmas Returns

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How to Make a Complaint.

How do I contact your press department?

How do I apply for a job?

How to leave a product review.

Press Enquiries

Black Friday

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

Packaging

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?