Are returns free?Updated 8 months ago

• UK Customers

We offer free returns for our customers based in the UK, simply request your return through our Returns Portal and use the provided Royal Mail label or QR code to return your order.

If a return has not been requested through our returns portal or the provided Royal Mail label is not used and the order is returned at your own expense we are unable to reimburse this cost.

We recommend posting at a location that can provide a proof of postage receipt please keep hold of your proof of postage or take a photo for reference until your return has been completed.

• US Customers

 Simply request your return in our Returns Portal there is the option to use a pre paid label for USPS, this is charged at £5, this will be converted to USD and deducted from your final refund amount, you can also organise your own postage if preferred.

We recommend posting at a location that can provide a proof of postage receipt and if organising your own postage an appropriate level of tracking/ insurance please keep hold of your proof of postage or take a photo for reference until your return has been completed.

• Customers outside of the UK/US

For all other international customers, If you have changed your mind about an item, we, unfortunately, do not offer free or local returns but do hope to offer this service in the future, please request your return through our Returns Portal and this will provide an unpaid address label to print for your convenience.

The cost of postage is not covered and therefore choice of postage provider is down to you although we recommend posting at a location that can provide a proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage or take a photo for reference until your return has been completed.

If you have a faulty item please contact our customer services team at [email protected] with your name and order number.