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US Returns Portal

UK and International Returns Portal

We Are TALA

<span id="isPasted" style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All customers will be asked to review their recent order within 2-3 weeks of delivery.&#xA0; <span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Any product reviews where our customers have been disappointed in their products are sent through to our customer service team so that they can reach out to understand the issue better and support with any resolution if needed, whilst this process takes place and our customer service team are handling the review it does not show on our website and at busy times this can cause a little delay in publishing.&#xA0;

All customers will be asked to review their recent order within 2-3 weeks of delivery. Any product reviews where our customers have been disappointed in their products are sent through to our customer service team so that they can reach out to unders

How to leave a product review.

General Questions

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Faulty Products

What payment methods do we accept?

Which currency will I be charged in?

Do you offer Student discount?

Do you offer Blue Light Card discount?

Payment and Discounts

Will I have to pay Customs Fees?

My order is stuck in Customs.

Customs & Import Fees

Despatch time frame for extended deliveries

Purple Dot returns and refunds

Can I cancel or amend my extended delivery order?

Can I use a discount code on an order placed with Purple Dot?

Payment with Purple Dot

Why is my Pre Order not showing in my order history?

Extended Delivery Orders via Purple Dot

How to leave a product review.Updated a year ago