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Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

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<p>If you have any press/ media related enquires, please contact<span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</span><a data-sk="tooltip_parent" data-stringify-link="mailto:press@wearetala.com" href="mailto:press@wearetala.com" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: rgb(255, 255, 255); border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block; font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">press@wearetala.com</a></p>

If you have any press/ media related enquires, please contact press@wearetala.com

How do I contact your press department?

General Questions

How long will delivery take?

Do you ship globally?

Can I change the delivery address of my order?

Which delivery company do you use?

My tracking states my order has been delivered - but i haven't received it.

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UK Next Day Delivery conditions.

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How much is delivery?

Delivery

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My items still haven’t been shipped and I haven’t received a refund, what shall I do?

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My order has arrived with an item missing.

Order Queries

How do I return items from the UK?

How do I return items from the US?

How do I return items from outside of the UK/USA?

Returns from Isle of Man and Channel Islands

Can I return items from more than one order together?

Are returns free?

Can I return something if I haven't got a printer?

How long will my refund/ exchange take?

How do I return a gift?

Can I return an unwanted item without the tags attached?

Why have I been refunded less than I expected?

Can I return a faulty item?

I've returned an item from another brand

Do I need proof of postage for my return?

Christmas Returns

Refunds with Gift Cards

Returning an exchange

Returns and Refunds

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How to Make a Complaint.

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How to leave a product review.

Press Enquiries

Black Friday

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Will there be any issues regarding the seed tags entering Australia and New Zealand?

Packaging

If I buy an item from Asos can I return it to Tala?

Where are items on ASOS manufactured?

What packaging will my TALA order from ASOS arrive in?

Are ASOS styles available on your website?

ASOS

Something else

How to report a faulty product from within the UK?

How do I report a faulty product from outside the UK?

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

How do I contact your press department?Updated 2 years ago