We ship all orders from the United Kingdom (UK) Some countries charge a duty or tax on packages imported from the UK therefore you may be asked to pay a fee to receive your order. Please check your country's tax and duties criteria prior to placing y

We ship all orders from the United Kingdom (UK) Some countries charge a duty or tax on packages imported from the UK therefore you may be asked to pay a fee to receive your order.&#xA0; Please check your country&apos;s tax and duties criteria prior to placing your order, as TALA cannot be held responsible for any of these payments.&#xA0; USA:Customers in the US will be charged for orders over the USD$800 import threshold. Update 04/02/2025 - Due to recent USA import tax changes, orders may be charged duties and new tariffs European Union: From 29/02/2024 all orders placed for delivery within the EU will include VAT and any applicable duties. For EU orders made prior to 29/02/2024: We ship all of our orders from the United Kingdom (UK) and as the UK is no longer part of the EU, our expectation is you may see some charges applied by customs when you place an order from an EU country.Unfortunately the amount due is based on a number of criteria and varies between countries therefore we are not currently able to offer any estimates of these charges, although do hope to offer this service in the future.

Will I have to pay Customs Fees?

It is expected that all customs departments will have longer processing times at peak periods throughout the year such as Black Friday and Christmas and will also be affected by local public holidays.Please double check your emails and text messages

<div data-block="true" data-editor="570fp" data-offset-key="fegva-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fegva-0-0"> It is expected that all customs departments will have longer processing times at peak periods throughout the year such as Black Friday and Christmas and will also be affected by local public holidays. Please double check your emails and text messages for any contact from customs or the courier/postal service regarding your order (these sometimes go to spam!). Unfortunately, we are unable to speed up the customs process but we will happily ask for delays to be investigated if there has been no update to your order for two weeks. (Customs delays or processing times do not count towards order delivery timescales.) Please email us at&#xA0;<strong style="box-sizing: border-box; font-weight: 700; color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;">hello@wearetala.com</a> with the order details if this is the case. </div></div>

My order is stuck in Customs.

The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

Information on Customs & Import Fees outside of the UK.

Customs & Import Fees

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns from Isle of Man and Channel Islands

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

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What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?