The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

<p>To ensure your order has time to get to you for Christmas, please take note of the following delivery cut-off dates*:<br><br><br></p><table><tbody><tr><td style="width: 33.3333%;"><div style="text-align: center;"><strong>Delivery Country</strong></div></td><td style="width: 33.3333%;"><div style="text-align: center;"><strong>Delivery Service</strong></div></td><td style="width: 33.3333%;"><div style="text-align: center;"><strong>Last Order Date</strong></div></td></tr><tr><td><div style="text-align: center;">Mainland UK</div></td><td><div style="text-align: center;">Next Day Delivery</div></td><td style="width: 33.3333%;"><div style="text-align: center;">December 20th</div></td></tr><tr><td style="text-align: center;"><div>Mainland UK</div></td><td style="width: 33.3333%;"><div style="text-align: center;">Standard</div></td><td style="width: 33.3333%;"><div style="text-align: center;">December 18th</div></td></tr><tr><td style="text-align: center;"><div>USA</div></td><td style="width: 33.3333%;"><div style="text-align: center;">USA Express</div></td><td style="width: 33.3333%;"><div style="text-align: center;">December 17th</div></td></tr><tr><td style="text-align: center;"><div>USA</div></td><td style="width: 33.3333%;"><div style="text-align: center;">USA Standard</div></td><td style="width: 33.3333%;"><div style="text-align: center;">December 10th</div></td></tr><tr><td style="text-align: center;"><div>Europe (EU)</div></td><td style="width: 33.3333%;"><div style="text-align: center;">EU Standard</div></td><td style="width: 33.3333%;"><div style="text-align: center;">December 12th</div></td></tr><tr><td style="text-align: center;"><div>Canada</div></td><td style="width: 33.3333%;"><div style="text-align: center;">Canada Standard</div></td><td style="width: 33.3333%;"><div style="text-align: center;">December 5th</div></td></tr><tr><td style="text-align: center;"><div>Australia/ New Zealand</div></td><td style="width: 33.3333%;"><div style="text-align: center;">ROW</div></td><td style="width: 33.3333%;"><div id="isPasted" style="text-align: center;">December 5th</div></td></tr><tr><td style="text-align: center;"><div>ROW</div></td><td><div style="text-align: center;">ROW</div></td><td style="width: 33.3333%; text-align: center;"><div id="isPasted" style="text-align: center;">December 5th</div></td></tr></tbody></table><p><strong><br></strong>For non UK locations, please check for contact from the postal service/courier regarding the customs clearance of your order.</p><p><br><em>*Delivery times always subject to any issues or delays impacting couriers</em></p>

To ensure your order has time to get to you for Christmas, please take note of the following delivery cut-off dates*:. For non UK locations, please check for contact from the postal service/courier regarding the customs clearance of your order. *Deli

Christmas Deliveries 2024

Order Queries

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

Can I combine orders in returns?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns from Isle of Man and Channel Islands

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

How to leave a product review.

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

General Questions

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Delivery Country	Delivery Service	Last Order Date
Mainland UK	Next Day Delivery	December 20th
Mainland UK	Standard	December 18th
USA	USA Express	December 17th
USA	USA Standard	December 10th
Europe (EU)	EU Standard	December 12th
Canada	Canada Standard	December 5th
Australia/ New Zealand	ROW	December 5th
ROW	ROW	December 5th

Christmas Deliveries 2024Updated a month ago